Frequently Asked Questions

Order & Shipping

Do you ship internationally? +

Yes. Tempther ships worldwide with a focus on developed countries including the United States, United Kingdom, Germany, France, and Canada.

If your country is unavailable at checkout, shipping is not currently supported and your order will not be processed.

Do you offer discreet shipping? +

Absolutely. All packages are shipped in plain, neutral packaging with no product details displayed.

Your privacy is our top priority.

How long does shipping take? +

Orders are processed within 1–3 business days.

Estimated delivery time is 8–15 business days depending on destination and customs processing.

When will my order be shipped? +

Most orders are shipped within 3 business days after payment confirmation.

You will receive a tracking email once your order has been dispatched.

How can I track my order? +

Once shipped, tracking information will be sent via email.

Please allow 2–5 days for tracking updates to appear.

Payment & Security

What payment methods do you accept? +

We accept major credit and debit cards, PayPal, and selected express payment methods depending on your region.

Is my payment information secure? +

Yes. All payments are protected using SSL encryption and secure payment gateways compliant with PCI-DSS standards.

Returns & Warranty

Can I return a product? +

Due to hygiene and safety reasons, adult products cannot be returned once opened.

If the item is unused and sealed, please contact support within 30 days of delivery.

What if my product is defective? +

If your item arrives defective, contact us with your order number and a short video showing the issue.

We will arrange a replacement after verification.

Product & Usage

Are your products body-safe? +

Yes. Our products are made from body-safe materials such as medical-grade silicone and non-toxic ABS materials.

How do I clean my product? +

Wash with warm water and mild soap or a dedicated toy cleaner. Allow the product to dry completely before storage.

Are your toys waterproof? +

Most products are water-resistant or waterproof. Please check individual product descriptions for exact ratings.

Still Need Help?

How can I contact support? +

Email us anytime at [email protected]. Our team typically responds within 24 hours.

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